Return & Refund Policy

Return & Refund Policy
Welcome to GMZee.shop! We want you to be completely satisfied with your purchase. Since we offer a wide variety of products, we have designed a clear and hassle-free Return and Refund Policy to protect your rights and ensure a seamless shopping experience.

1. Return Window
You can request a return or exchange within 7 days of receiving your order. Requests submitted after 7 days will unfortunately not be eligible for a return or refund.

2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • It must be in its original packaging with all tags, labels, user manuals, and accessories intact.

  • You must provide a valid proof of purchase (Order ID or Invoice).

3. Non-Returnable Items
For hygiene, safety, and operational reasons, certain categories of products cannot be returned:

  • Personal care, health, and beauty items.

  • Perishable goods (food items or flowers).

  • Undergarments, innerwear, or swimwear.

  • Downloadable digital products or gift cards.

  • Items marked as "Final Sale" or "Clearance".

4. Damaged, Defective, or Incorrect Items
We strictly inspect products before dispatch, but if you receive a damaged, defective, or wrong item:

  1. Contact us within 24 to 48 hours of delivery.

  2. Provide clear photos or a short unboxing video showing the issue along with your Order ID.

  3. Once verified, we will arrange a free replacement or a full refund for you.

5. Return Process
To initiate a return, follow these simple steps:

  • Contact Us: Email us at contact.gmzee@gmail.com or WhatsApp us at +92 326 6018780 with your Order ID and reason for return.

  • Approval: Once approved, our team will share the return shipping instructions and address.

  • Ship the Item: Package the item securely and send it back via a trackable courier service. (Note: Return shipping costs are paid by the customer unless the item delivered was damaged or incorrect).

6. Refund Process

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Method: Approved refunds will be processed back through your original payment method (e.g., Bank Transfer, JazzCash, EasyPaisa, or Credit/Debit Card) within 5 to 7 business days.

  • Shipping Charges: Original shipping fees are non-refundable.

7. Exchange Policy
If you wish to exchange a product (e.g., for a different size or variant), please initiate a return first. Once approved, you can place a new order for the desired item.

Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to us:

  • Store Name: GMZee.shop

  • Email: contact.gmzee@gmail.com

  • WhatsApp / Phone: +92 326 6018780